Dear customers,

We are very pleased to announce that our sales departments are open Monday to Thursday, between 8:30 am and 7:00 pm, and Friday, between 8:30 am and 6:00 pm. Our parts and service department is open Monday to Friday, between 8:00 a.m. and 5:00 p.m.

At BMW Ville de Québec, the health and safety of our customers and employees is important to us. It is for these reasons that we have implemented good hygiene practices in order to avoid the spread and to respect the standards of social distancing:

  • Automatic dispensers of antiseptic gel cleaners are available to disinfect your hands when you arrive at the dealership
  • We recommend that you book an appointment online or even call to schedule your appointment at a specific time with a representative:
  • info@bmwvilledequebec.ca or 418 681-5000
  • We are able to make contactless road tests
  • Each car and each workspace will be disinfected between each customer
  • We offer delivery of contactless vehicles

Obviously, no client returned from travel for less than 14 days will be admitted. In addition, if you have been in contact with a person suffering from covid-19, that you have symptoms or that you yourself are affected, you will not be admitted to the dealership.

Regarding the service department, we will be able to carry out repairs, regular maintenance of your vehicle, as well as tire changes. Please note that you CANNOT come to our dealership without having made an appointment beforehand: 418 681-5000 # 1

As a result of CCAQ protocols approved by the government, protective measures have been put in place at all of our dealerships to avoid any physical contact between you and the staff. At this time, you will not be able to enter our dealerships during your appointment. There is no waiting room, shuttle or courtesy service. It is important to leave the car with us for the whole day and to provide you with a driving system yourself. A key chute is available with envelopes to allow you to safely store your keys. Each vehicle will be disinfected, and the keys will be returned in a sealed and decontaminated bag. Payments will be made by credit card over the phone. We will only treat customers with an appointment.

We thank you for your great collaboration and we will keep you informed of the return to the usual service.

We also remain available to respond to your web requests. You can also contact us through our Facebook page and we will be happy to help you. We appreciate your understanding and cooperation at this time of crisis. We prioritize everyone's health and safety. All together we will succeed in going through this ordeal. It is important to apply the requested emergency measures.

Take care of yourself and see you soon,

The BMW City of Quebec team

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Business hours

  • Sales
  • Service
  • Parts
IMPORTANT MESSAGE - COVID-19 / CLICK HERE >
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